Round Robin On A Button Click
Customers ko buttons ke ek menu se apna department khud chunne dein, phir unke chat ko unki chuni gayi team ke ek available agent ko round-robin karein.
Updated 21 June 2026
Ise tab use karein jab aap chahte hain ki customers apna department khud chunein. Aap buttons ka ek menu dikhate hain, jaise "Talk to Sales" aur "Talk to Support", aur woh jis button ko tap karte hain woh tay karta hai ki kaunsi team chat pick up kare.
Ek button click tab hota hai jab flow pehle se shuru ho chuka ho, chahe woh No Match Reply se ho ya kisi keyword se. Toh aap team assignment button par hi rakhte hain.
Shuru karne se pehle: pehle apni team aur agents set karein. Dekhein Team Banayein Aur Apne Agents Add Karein.
Step 1: Bot Manager Kholein
Left sidebar mein Bot Manager par click karein. Bots list se apna bot select karein, phir Bot Reply kholein.
Bot Manager kholein, apna bot chunein, aur Bot Reply kholein
Step 2: Ek Naya Reply Banayein
Naya bot reply shuru karne ke liye Create par click karein, ya woh existing flow kholein jisme aap buttons add karna chahte hain.
Naya reply add karne ke liye Create par click karein
Step 3: Apne Message Mein Buttons Add Karein
Visual Flow Builder mein, ek Interactive Message block add karein. Iske Buttons output se, har button apna khud ka Button block ban jaata hai, har us choice ke liye ek jo aap offer karna chahte hain (jaise "Talk to Sales" aur "Talk to Support").
Ek Interactive Message Button blocks mein branch hota hai, har choice ke liye ek
Step 4: Ek Button Configure Karein
Configure Button kholne ke liye ek Button block par click karein. Button Title set karein (woh text jo customer dekhta hai, jaise "Talk to Sales").
Button Title set karein aur chunein ki button kya kare
Step 5: Chunein Ki Button Kya Kare
When user press the button ke neeche, ek action chunein jaise Send Message ya Start a Flow.
Woh action chunein jo button dabne par chale
Step 6: Conversation Ko Ek Team Ko Assign Karein
Automation section expand karein. Assign Conversation to a group ke neeche, Team Role setting dhoondhein.
Automation kholein aur Assign Conversation to a group dhoondhein
Assign Conversation to a group dropdown kholein aur is button ke liye Team Role chunein.
Assign Conversation to a group dropdown se Team Role chunein
Kyunki button ek group ko assign karta hai, WhatChimp chat ko us team ke ek available agent ko round-robin karta hai. Har button ko apni khud ki team dein, taaki "Talk to Sales" aapki Sales team ko assign ho aur "Talk to Support" aapki Support team ko. Ek button ko iske bajaye ek specific person ko bhejne ke liye, Assign conversation to a user use karein.
Step 7: Save
Save Changes par click karein, phir flow save karne ke liye upar daayein Save par click karein.
Save Changes, phir flow Save karein