Control Karein Ki Har Agent Kaunse Chats Dekh Sakta Hai
Tay karein ki ek agent sirf apne assigned chats dekhe, ya apne chats aur saare chats ke beech switch kar sake. Yeh har agent ke liye Allow Only Assigned Chat toggle se set hota hai.
Updated 21 June 2026
Jab aap chats ko ek team mein round robin karte hain, toh aap yeh bhi control kar sakte hain ki har agent Omnichannel Inbox mein kya dekhe: sirf apne assigned chats, ya har chat. Yeh har agent ke liye ek single toggle se set hota hai.
Allow Only Assigned Chat Toggle
Agent ko User Manager mein kholein (wahi form jahan aap unka Team Role set karte hain) aur Allow Only Assigned Chat in Livechat dhoondhein.
Allow Only Assigned Chat in Livechat har agent ke liye unke User Manager form par set hota hai
- Toggle on: agent sirf apne assigned chats dekhta hai. Woh doosri conversations browse nahi kar sakta. Ise tab use karein jab agents ko apni lane mein rehna chahiye, jaise junior ya outsourced agents, ya jab chat privacy maayne rakhti ho.
- Toggle off: agent Omnichannel Inbox mein do views ke beech switch kar sakta hai, Only Assigned Chats aur All Chats.
Only Assigned Chats Aur All Chats
Jab toggle off hota hai, toh agent Omnichannel Inbox kholta hai aur left rail ke icons se do views ke beech switch karta hai:
- Only Assigned Chats: sirf unhe assign ki gayi conversations, jisme woh sab shamil hai jo round robin ne unhe diya hai.
- All Chats: inbox ki har conversation, taaki zaroorat padne par woh kuch bhi pick up kar sakein.
Inbox ke left rail se Only Assigned Chats aur All Chats ke beech switch karein
Kaunsa Chunein?
- Ek strict round robin ke liye ise on karein jahan har agent sirf apne assigned chats handle kare.
- Ise off rehne dein jab agents ko poore queue ko bhi dekhne aur usme help karne ka access hona chahiye, unke assigned chats Only Assigned Chats ke neeche ek click door hote hue.