Chat Routing

Route incoming WhatsApp chats to the right team and agent, including round-robin assignment.

• Round Robin Chat Assignment: Chats Apni Team Ko Auto-Assign Karein: WhatsApp chats automatically apni team mein baant dein taaki har customer ko ek available agent mile. Apni team ek baar set karein, phir chunein ki chats kab hand over hon.
• Team Banayein Aur Apne Agents Add Karein: WhatChimp mein ek team ek User Permission role ke roop mein set karein, phir usme agents add karein. Yeh round robin chat assignment ki foundation hai.
• Agents Apni Availability Kaise Set Karein: Har agent apni profile se apni support availability on ya off kar sakta hai. Round robin sirf available agents ko hi chats assign karta hai.
• Control Karein Ki Har Agent Kaunse Chats Dekh Sakta Hai: Tay karein ki ek agent sirf apne assigned chats dekhe, ya apne chats aur saare chats ke beech switch kar sake. Yeh har agent ke liye Allow Only Assigned Chat toggle se set hota hai.
• Round Robin On Any Message (No Match Reply): Har incoming WhatsApp message ko ek team ko assign karein aur use ek available agent ko round-robin karein, No Match Reply ka use karke.
• Round Robin On A Keyword: Customer jo keyword bhejta hai uske hisaab se use sahi team ko route karein, phir chat ko ek available agent ko round-robin karein.
• Round Robin On A Button Click: Customers ko buttons ke ek menu se apna department khud chunne dein, phir unke chat ko unki chuni gayi team ke ek available agent ko round-robin karein.