Agents Apni Availability Kaise Set Karein
Har agent apni profile se apni support availability on ya off kar sakta hai. Round robin sirf available agents ko hi chats assign karta hai.
Updated 21 June 2026
Round robin sirf us agent ko chat deta hai jo available marked ho. Har agent apni availability khud apni profile se control karta hai, toh rotation hamesha use skip kar deta hai jo off hai. Yeh article agents ke liye likha gaya hai: ise apni team ke saath share karein.
Step 1: Apni Account Settings Kholein
Upar daayein corner mein apni profile picture par click karein, phir Account par click karein.
Upar daayein profile menu se Account kholein
Step 2: Apni Availability Set Karein
Neeche I am available for support tak scroll karein aur chats receive karne ke liye toggle ko Yes par karein, ya unhe rokne ke liye No par. Aap apna Available Support Time bhi set kar sakte hain taaki aapko sirf apne working hours mein chats milein.
I am available for support toggle karein aur apne support hours set karein
Step 3: Save
Apni availability save karne ke liye Update par click karein.
Jab aapka toggle No ho, ya current time aapke Available Support Time ke bahar ho, toh round robin aapko skip kar deta hai aur chat ko aapki team ke agle available agent ko assign kar deta hai. Jab aap dobara chats lene ke liye taiyaar hon toh ise wapas Yes par kar dein.