Team Banayein Aur Apne Agents Add Karein

WhatChimp mein ek team ek User Permission role ke roop mein set karein, phir usme agents add karein. Yeh round robin chat assignment ki foundation hai.

Updated 21 June 2026

Chats ko ek team mein round robin karne se pehle, aapko ek team aur usme kuch agents chahiye. WhatChimp mein ek "team" ek User Permission role hai, aur aapke agents woh members hain jinke paas yeh role hai. Yeh article dono set karta hai.

Ek team ko ek department ya function ki tarah sochein: ek "Sales Team", ek "Support Agent" role, ya kuch zyada specific jaise "Support Agent under John". Aap jitni zaroorat ho utni bana sakte hain aur alag-alag chats ko alag-alag teams ko route kar sakte hain.

Step 1: Team Banayein (ek User Permission role)

1. Left sidebar mein User Permission par jaayein, ya use seedhe app.whatchimp.com/package/list par kholein.
2. Ek naya role banayein aur use us team ya department ke hisaab se naam dein jise woh represent karta hai, jaise "Support Agent", "Sales Team", ya "Support Agent under John".
3. Is role ko jo access milna chahiye woh set karein aur save karein.

User Permission ke neeche ek role banayein; yeh role aapki team hai

Role ke poore options (platform access aur module permissions) ke liye, dekhein User Roles Aur Permissions Kaise Set Up Karein.

Step 2: Team Mein Agents Add Karein

Agents User Manager mein hote hain. Aap ek naya agent add kar sakte hain ya kisi existing ko khol kar use team mein daal sakte hain.

1. Left sidebar mein User Manager par jaayein, ya use seedhe app.whatchimp.com/user/list par kholein.
2. Naya agent add karne ke liye Create par click karein, ya kisi existing member par edit icon click karein.

User Manager aapke team members ko list karta hai; team set karne ke liye ek ko Create ya edit karein

1. Member ki details bharein: Full Name, Email, aur WhatsApp Mobile Number.
2. Team Role mein, woh team chunein jo aapne Step 1 mein banayi thi. Yahi agent ko us team mein daalta hai.
3. Optionally unke Allowed WhatsApp Bots, Allowed Meta Bots, aur Allowed Webchat Bots set karein. Allow Only Assigned Chat in Livechat toggle yeh control karta hai ki agent sirf apne assigned chats dekhe ya saare chats: dekhein Control Karein Ki Har Agent Kaunse Chats Dekh Sakta Hai.
4. Update par click karein.

Ek member ko team mein assign karne ke liye Team Role set karein

Har us agent ke liye dohrayein jo team mein hona chahiye. Round robin chalane ke liye, ek team mein kam se kam do agents chahiye.

Step 3: Apne Agents Se Availability Set Karwayein

Round robin sirf un agents ko chats assign karta hai jo available marked hain. Har agent ise khud apni profile se control karta hai. Apni team ke saath yeh share karein: Agents Apni Availability Kaise Set Karein.

Next Steps

• Agents Apni Availability Kaise Set Karein
• Control Karein Ki Har Agent Kaunse Chats Dekh Sakta Hai
• Round Robin Chat Assignment Overview