Messaging Tools: Canned Responses, Templates aur Attachments

Canned replies se apne responses tez karein, templates bhejein aur files share karein.

Updated 10 February 2026

Canned replies se apne responses tez karein, approved templates bhejein aur files share karein — sab kuch Omnichannel Inbox ke message composer se.

Message Composer

Har conversation ke neeche ek message composer hai. Composer toolbar aapko sabhi messaging tools ki quick access deta hai:

• + Menu — Templates, canned responses ya files bhejne ke liye attachment menu kholein
• Translate — Apne message ko customer ki language mein translate karein (zyada jaanein)
• AI — AI se apne message ko zyada professional tone mein rewrite karein (zyada jaanein)
• Mic — Audio message record aur send karein
• Send — Apna message bhejein

Canned Responses

Canned responses pre-written replies hain jo aap ek hi keystroke se insert kar sakte hain. Ye FAQs, greetings aur common follow-ups ke liye perfect hain.

Canned Responses Use Karna

1. Message composer ke andar click karein
2. / (forward slash) type karein taaki canned response list khul jaye
3. Scroll ya search karke wo response dhundein jo aapko chahiye
4. Kisi response par click karke use apne message mein insert karein
5. Zaroorat ho to edit karein, phir send karein

Aap composer ke + Menu se bhi canned responses ko access kar sakte hain.

Variables Use Karna

Canned responses ko variables se personal banaayein:

• {{first_name}} — Customer ka first name
• {{last_name}} — Customer ka last name

Example: "Hi {{first_name}}, reaching out karne ke liye thanks! Main aapki kya madad kar sakta hoon aaj?"

Ban jata hai: "Hi Rahul, reaching out karne ke liye thanks! Main aapki kya madad kar sakta hoon aaj?"

Templates aur Flows Bhejna

Jab 24-hour messaging window band ho gayi hai, to customer ko re-engage karne ke liye aapko ek approved WhatsApp template use karna hoga. Aap automated conversations trigger karne ke liye bot flows bhi bhej sakte hain.

1. Composer mein + Menu button par click karein
2. Send Flow or Message Template choose karein
3. Template selector teen tabs ke saath khulta hai: Bot Flow, Message Template aur WhatsApp Flow
4. Kisi specific template ya flow ko dhundne ke liye Search bar use karein
5. Template ko select karne ke liye us par click karein
6. Apne approved WhatsApp message templates ko previews ke saath dekhne ke liye Message Template tab par switch karein
7. Agar template require kare to koi bhi variable fields fill karein
8. Send par click karein

Customer aapka template receive karta hai. Jab wo reply karte hain, to 24-hour messaging window free-form messaging ke liye phir se khul jati hai.

24-Hour Messaging Window

WhatsApp business messaging ke liye 24-hour rule enforce karta hai:

• Window ke andar — Customer ke message karne ke baad, aap 24 hours tak koi bhi message freely bhej sakte hain
• Window ke bahar — Aap sirf pre-approved template messages bhej sakte hain

Tips

• Window ke andar rehne ke liye jaldi respond karein
• Common follow-ups ke liye templates tayyar rakhein taaki aap kabhi stuck na ho
• Quiet customers ko re-engage karne ke liye templates use karein

Attachments Share Karna

Chat mein seedha files, images aur documents bhejein.

1. Composer mein + Menu button par click karein
2. File Attachment choose karein
3. Upload dialog appear hota hai — Upload par click karein ya dropzone mein files drag aur drop karein
4. Apni files select karein aur send karein

Supported File Types

• Images — PNG, JPG, GIF
• Videos — MP4
• Documents — PDF, DOC, DOCX aur anya common formats

Audio Messages

Voice message bhejne ke liye:

1. Composer toolbar mein Mic button par click karein
2. Apna voice message record karein
3. Send par click karein

Audio messages WhatsApp mein natively play hote hain, bilkul doston ke beech voice notes ki tarah.

Tips

• Speed ke liye "/" use karein. Composer mein / type karna canned responses ko access karne ka sabse fast tarika hai — koi clicking ki zaroorat nahi
• Templates ko approved aur ready rakhein. WhatsApp ko template approval chahiye, to unhe advance mein tayyar karein
• Personalize karne ke liye variables use karein. {{first_name}} wale canned responses personal feel hote hain chahe wo pre-written hon
• Badi files compress karein. WhatsApp ki file size limits hain, to bade videos ya documents ko bhejne se pehle compress karein

Related Articles

• Introduction to Omnichannel Inbox — Inbox interface aur panels seekhein
• AI Translation & Rewrite — Messages translate karein aur AI se replies polish karein
• Team Collaboration & Agent Assignment — Sahi team member ko conversations assign karein