Follow-up Reminders aur Message Sequences

Reminders aur automated message sequences ke saath kabhi follow-up miss na karein.

Updated 10 February 2026

Kabhi follow-up miss na karein. WhatChimp aapko customer conversations ke top par rehne ke do tarike deta hai: manual nudges ke liye Follow-Up Reminders, aur automated multi-step follow-ups ke liye Message Sequences.

Follow-Up Reminders

Kisi bhi conversation par specific time par follow up karne ke liye personal reminder set karein.

Reminder set karna

  1. Omnichannel Inbox mein conversation kholein
  2. Top par customer ke naam ke paas three-dot menu (⋯) par click karein
  3. Set Follow-up Reminder select karein
  4. Preset time choose karein — 1 Hour, 6 Hours, 12 Hours, ya 24 Hours Later — ya custom date aur time pick karein

Preset ya custom timing ke saath conversation menu se follow-up reminder set karein

Jab time aayega, aapko sound notification milegi jab tak inbox khula hai.

Apni Follow-Up List dekhna

Apne saare scheduled reminders dekhne ke liye:

  1. Left sidebar ke neeche Settings icon (gear) par click karein
  2. Follow-up List select karein
  3. Follow-up List aapke saare scheduled reminders dikhata hai bot name, subscriber name aur follow-up time ke saath

Sidebar settings menu se Follow-up List kholein

Follow-up List aapke saare pending reminders ek jagah dikhata hai

Us conversation par seedha jump karne ke liye kisi bhi entry par click karein. Jo reminder aapko ab zaroorat nahi usse remove karne ke liye delete icon use karein.

Message Sequences

Routine follow-ups ke liye — jaise review requests, payment reminders, ya onboarding steps — Message Sequences use karein. Yeh automated series of messages hain jo schedule par bhejte hain, isliye aapko manually follow up yaad rakhna nahi padta.

Sequences kaise kaam karte hain

Sequence timed messages ki series hai jo conversation ko assign hone ke baad automatically fire hoti hain:

  1. Aap ek sequence create karte hain ek ya zyada messages ke saath, har ek delay ke saath (jaise 15 minutes ke baad bhejein, phir 1 day ke baad, phir 3 days ke baad)
  2. Aap customer ke conversation ko sequence assign karte hain
  3. Messages scheduled times par automatically bhejte hain
  4. Agar customer reply karta hai, aap sequence pause ya stop kar sakte hain

Ek sequence trigger ko multiple timed messages se connect karta hai

Conversation ko sequence assign karna

  1. Omnichannel Inbox mein conversation kholein
  2. Right panel mein, Message Sequence tak scroll karein
  3. Dropdown par click karein aur jo sequence apply karna chahte hain use select karein

Kisi bhi conversation ke right panel se message sequence assign karein

Sequence turant shuru hota hai. Messages un intervals par bhejenge jo aapne sequence build karte waqt configure kiye the.

Sequence build karna

Sequences Bot Manager mein create kiye jaate hain. Flow builder ke saath message sequences build karne par puri step-by-step guide ke liye, dekhein:

Sales Sequence Chatbot kaise set up karein

Woh guide cover karti hai:

  • Flow builder mein naya sequence campaign create karna
  • Message timing aur frequency set karna
  • Sequence mein har message compose karna
  • 24-hour window ke bahar bheje gaye messages ke liye approved WhatsApp templates use karna

Use Cases

  • Review requests — Support ticket resolve karne ke 1 hour baad feedback maangein
  • Payment reminders — Invoice share karne ke 24 hours baad gentle nudge bhejein
  • Onboarding — Kai dino mein naye customers ko setup ke through walk karein
  • Sales follow-up — Un leads ko nurture karein jinhone interest dikhaya lekin convert nahi kiye
  • Abandoned cart — Customers ko unke peeche chode gaye items ke baare mein yaad dilayein

Tips

  • One-off follow-ups ke liye reminders use karein. Customer ne kaha "Main Friday tak decide karunga"? Friday morning ke liye reminder set karein.
  • Repeatable workflows ke liye sequences use karein. Agar aap har naye lead ya support ticket ke liye same pattern follow karte hain, use automate karein.
  • Dono combine karein. Standard follow-up flow ke liye sequence assign karein, aur kisi bhi cheez ke liye jo human touch chahti hai uske liye personal reminder set karein.
  • Sequences short rakhein. 2-3 messages usually kaafi hote hain. Bahut saare messages spammy lag sakte hain.
  • Approved templates use karein. 24-hour WhatsApp window ke bahar bheje gaye messages ko pre-approved templates chahiye, isliye ensure karein ki aapke sequence messages unhe use karte hain.

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