Channel aur Account ke hisaab se Conversations Filter karein

Seekhiye kaise aap apni inbox ko specific channels aur connected accounts ke hisaab se filter kar sakte hain.

Updated 10 February 2026

Omnichannel Inbox aapki saari conversations — WhatsApp, Instagram, Facebook, aur website — ek hi jagah laata hai. Jaise jaise aapka volume badhta hai, filters aapko un conversations par focus karne mein madad karte hain jo abhi matter karti hain.

Omnichannel Inbox multiple channels se conversations ke saath

Filter Panel kholna

Left sidebar se Omnichannel Inbox par jaayein
Conversation list ke top par, filter icon (green funnel button) par click karein

Conversation list filter button highlighted ke saath Green filter button par click karke filter panel kholein

Filter panel slide open hota hai chhe filter options ke saath:

Filter panel saare chhe filter options dikha raha hai Filter panel Label, Sequence, Recent Reply, Team Member, Bot Reply Status, aur Date Range filters ke saath

Filter Options

1. Label

Conversations ko unke assigned labels (tags) ke hisaab se filter karein. Saare available labels dekhne ke liye Select label dropdown par click karein.

Label filter dropdown available labels dikha raha hai Label dropdown Admin Melimu 2025, GG L 2026, etc. jaise labels dikha raha hai

Labels list mein har conversation ke neeche colored tags ke roop mein dikhte hain. For example, aap filter kar sakte hain:

Support — sirf support requests tagged conversations dekhein
Language Set — conversations dekhein jahan language identify ho gayi hai
Talk to Human — conversations dekhein jahan subscriber ne live agent maanga

Conversations English, Language Set, aur Talk to Human jaise label tags dikha rahi hain Har conversation apne assigned labels preview text ke neeche dikhati hai

2. Sequence

Bot sequence ke hisaab se filter karein. Apne bot flows dekhne ke liye Select Sequence dropdown par click karein.

Sequence filter dropdown Sequence dropdown aapko bot flow ke hisaab se filter karne deta hai

Yeh sirf woh conversations dikhata hai jahan subscriber currently kisi specific bot flow mein hai (ya complete kar chuka hai). Useful hai jab aap check karna chahte hain ki subscribers onboarding ya sales sequence mein kaise progress kar rahe hain.

3. Subscriber Recent Reply

Conversations ko sort karein is basis par ki subscriber ne kitni recently last reply kiya. Sorting options dekhne ke liye Subscriber Recent Reply dropdown par click karein.

Recent Reply filter sorting options dikha raha hai Subscriber Recent Reply aur Recent Communication sorting ke beech choose karein

Do options hain:

Subscriber Recent Reply — subscriber ne jab last message bheja tab se sort karta hai (default)
Recent Communication — koi bhi recent activity se sort karta hai, including aapke apne replies

Yeh aapko fresh replies wali conversations ko prioritize karne mein madad karta hai jo pehle attention need karti hain.

4. Team Member

Har conversation ko assigned agent ke hisaab se filter karein. Saare team members dekhne ke liye Select Team Member dropdown par click karein.

Team Member filter agent list dikha raha hai Team Member dropdown Admin, Letty, Nathi, aur Witness Moyo dikha raha hai

Iska use karein jab:

Aap sirf apni khud ki conversations dekhna chahte hain
Koi manager kisi specific agent ka workload review karna chahta hai
Aapko kisi particular team member ke handled conversations dhundhne hain

5. Bot Reply Status

Filter karein is basis par ki bot currently kisi conversation par active hai ya nahi. Options dekhne ke liye Bot Reply Status dropdown par click karein.

Bot Reply Status filter bot states dikha raha hai Bot is replying aur Bot reply is paused ke beech choose karein

Do options hain:

Bot is replying — bot automatically replies handle kar raha hai
Bot reply is paused — ek human agent ne control le liya hai

Yeh especially support teams ke liye useful hai jo human attention wait kar rahi conversations dhundhna chahti hain.

6. Date Range

Kisi specific time period ke andar conversations filter karein. Calendar picker kholne ke liye date field par click karein.

Date Range filter calendar picker ke saath Date range picker January aur February 2026 calendars Default aur Apply buttons ke saath dikha raha hai

Start date aur end date select karein, phir Apply par click karein. Standard date range par reset karne ke liye Default par click karein. Yeh helpful hai:

Kisi specific campaign se conversations review karne ke liye
Kisi particular week se purani conversations dhundhne ke liye
Kisi time period ke liye reports generate karne ke liye

Filters ko Combine karna

Aap ek saath multiple filters apply kar sakte hain. For example:

Label: "Support" + Bot reply is paused — support conversations dhundhein jo human reply wait kar rahi hain
Team Member: aapka naam + Date Range: last 7 days — apni recent conversations dekhein
Sequence: "Welcome Flow" + Subscriber Recent Reply — check karein kisne recently onboarding ke dauran reply kiya

Filters ek saath stack hote hain, isliye har additional filter list ko aur narrow karta hai.

Tips

Ek filter se start karein. Sabse important filter pehle apply karein, phir aur sirf tabhi add karein jab list ab bhi bahut lambi ho.
Labels consistently use karein. Label filter utna hi useful hai jitni aapki labeling habits hain. "Support", "Sales", aur "VIP" jaise labels set up karein aur conversations ko assign karte rahein jaise woh aati hain.
Bot Reply Status regularly check karein. Bot paused wali conversations ek human wait kar rahi hain — unhe unattended mat chhodein.
Reporting ke liye Date Range use karein. Jaldi se kisi specific campaign period ya business week ki saari conversations review karein.

Omnichannel Inbox ka Introduction — inbox ki puri layout aur features seekhein