Intent Detection Set Up Karein

Customer intent ke basis par conversations route karein — bots trigger karein, teams assign karein, ya AI agents switch karein

Updated 14 August 2026

Video: https://www.youtube.com/watch?v=6DTtRNQBYBw

Intent Detection AI Agent ko ye pehchanne deta hai ki customer kya chahta hai aur ek specific action le — jaise Bot Flow trigger karna, team ko assign karna, ya alag data par trained alag AI agent par switch karna. Har message ke liye ek generic AI response dene ki jagah, aap specific intents ko sahi handler ko route kar sakte hain.

Intent Detection Kaise Enable Karein

Bot Manager → AI Agent → Change Settings mein jaayein apne WhatsApp number ke liye.

"Enable Intent Detection" ko Enabled par toggle karein. Jab Intent Detection on hota hai, "AI Agent for All Queries" option "AI as a Fallback Only" se replace ho jata hai — matlab AI sirf tab respond karta hai jab koi intent match nahi hota.

Intent Detection enabled — AI as a Fallback Only, with Intent Detection Campaign section

Note: Unmatched queries ke liye, system selected AI Training Campaign ko response ke liye default use karta hai. Aapko "General Inquiry" intent banana ki zaroorat nahi hai — aapka AI Training Data wo sab kuch handle karta hai jo kisi specific intent se match nahi hota.

Ek Intent Kaise Banayein

"New" par click karein Intent Detection Campaign ke bagal mein ek naya intent create karne ke liye.

Click NEW to create a new Intent Detection Campaign

Intent ki details fill karein:

Create Intent Detection dialog — campaign name, example phrases, and action settings

Intent Detection Campaign Name — Is intent ke liye ek descriptive name (jaise, "Customer ek di gayi product ke baare mein zyada details maang raha hai").

Example Phrases for Intent — Intent describe karein aur example messages dein. AI iska use incoming messages match karne ke liye karta hai. Udaharan ke liye: "Agar customer WhatChimp ke baare mein zyada details maang raha hai. Example: Kya main is product ke baare mein aur jaan sakta hoon?"

Action Settings — Choose karein ki jab ye intent detect ho to kya hoga. Har option ki details ke liye Intent Detection Actions dekhein.

Intent save karne ke liye Create par click karein.

Common Mistake: Intent Add Karna Bhoolna

Intent create karne ke baad, aapko use AI Agent settings page par Intent Detection Campaign dropdown mein add karna hoga. Agar Intent Detection Campaign field khali hai, to aapke intents active nahi honge chahe wo exist karte hon.

Intent Detection enabled but no campaign selected — intents won't work until you select them here

Suniश्चित karein ki Intent Detection Campaign field aapke created intents dikhata hai. Agar aapne abhi ek naya banaya hai aur wo appear nahi ho raha to Refresh par click karein.

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Intent Detection Actions — Configure karein ki jab intent detect ho to kya hoga

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