Omnichannel Inbox

Manage WhatsApp, Instagram, Facebook, and website conversations from one unified inbox.

• Introduction to Omnichannel Inbox: Manage all your WhatsApp, Instagram, Facebook, and website conversations from one unified inbox.
• Filter Conversations by Channel & Account: Learn how to filter your inbox by specific channels and connected accounts.
• Organize Conversations with Labels, Views & Search: Keep your inbox organized using labels, conversation views, and search filters.
• AI Translation & Message Rewrite: Translate incoming messages and improve your replies using AI-powered features.
• Team Collaboration & Agent Assignment: Assign conversations to team members, manage permissions, and collaborate effectively.
• Messaging Tools: Canned Responses, Templates & Attachments: Speed up your responses with canned replies, send templates, and share files.
• Follow-up Reminders & Message Sequences: Never miss a follow-up with reminders and automated message sequences.
• Managing Customer Data with Custom Fields: Store and manage customer information using custom fields in conversations.