Apne Chatbot Ko Kisi Bhi Keyword Par Kaise Fire Karein (Sirf Set Kiye Gaye Words Par Nahi)
Chahte hain ki ek chatbot kisi bhi message ka jawab de, sirf exact keywords par nahi? Ek catch-all reply set karein taaki customer ke har message ka response mile.
Updated 25 September 2026
Aapne ek keyword-based chatbot set kiya hai, toh woh tab fire karta hai jab koi exact word type kare jaise "price" ya "support". Yeh achhe se kaam karta hai, lekin jab koi customer kuch aisa type kare jo aapne plan nahi kiya tha, toh use koi reply nahi milta. Kya ho agar aap chahte hain ki ek chatbot kisi bhi message ka jawab de, chahe customer koi bhi words use kare?
Yeh guide aapko dikhati hai ki ek catch-all bot kaise set karein jo kisi bhi keyword par fire kare, taaki har customer message ka response mile.
Keyword-Only Chatbot Mein Gaps Kyun Reh Jaate Hain
Ek keyword chatbot precise hota hai. Yeh sirf tab fire karta hai jab incoming message aapke configure kiye gaye kisi keyword se match kare. Yeh precision useful hai, lekin iska matlab yeh bhi hai ki baaki har message, har typo, greeting, ya aisa sawaal jo aapne socha nahi tha, bina reply ke reh jaata hai.
Bahut se use cases ke liye aap iska ulta chahte hain: ek hi chatbot jo kuch bhi jawab de.
Catch-All Jo Kisi Bhi Keyword Par Fire Karta Hai
WhatChimp mein theek isi ke liye ek built-in catch-all reply hai. Yeh har us message par trigger hota hai jo aapke kisi specific keyword se match nahi karta, isliye practice mein yeh kisi bhi keyword par fire karta hai. App mein is option ko No Match Reply kaha jaata hai. Ise apna "any keyword" ya default chatbot samjhein.
Yeh aapke keyword bots ke saath kaam karta hai, unhe replace nahi karta:
- Agar koi message kisi specific keyword se match kare, toh woh keyword bot fire karta hai.
- Agar kisi se bhi match na kare, toh aapka catch-all fire hota hai.
Toh aap apne precise keyword bots rakhte hain aur saath hi guarantee karte hain ki baaki har message ka jawab mile.
Step 1: Apna Catch-All Reply Banayein
Pehle, woh message design karein jo yeh bot bhejega.
- Left sidebar se Bot Manager open karein.
- Apne WhatsApp bot par Actions click karein, phir No Match Reply Template select karein taaki Visual Flow Builder khule.
Bot ke Actions menu se catch-all reply kholein
- Apna reply add karein: text, images, buttons, ya quick replies. Ek achha catch-all customer ko kahin useful bhejta hai, jaise ek menu ya human agent.
- Save click karein.
Visual Flow Builder mein catch-all message banayein
Step 2: Ise On Karein Aur Frequency Chunein
Ab catch-all ko on karein. Settings aapke bot ki Configuration mein hoti hain, jo bot ke bagal mein settings icon se khulti hai.
- Bots list mein, jis bot ko change karna hai us par click karein.
- Bot ke naam ke bagal mein settings (gear) icon par click karke uska Configuration open karein.
Bot ka Configuration settings gear icon se kholein
- General tab par, No Match Reply dhoondhein aur use on toggle karein.
- No Match Response Frequency Limit ke neeche, chunein ki yeh kitni baar fire kare. Aise bot ke liye jo sach mein har message ka jawab de, Every Time chunein. Baaki options (Once a day, Once a month, Once a year) ise per subscriber us window mein ek catch-all reply tak limit karte hain.
- Save Settings click karein.
Catch-all reply enable karein aur set karein ki yeh kitni baar fire kare
Ab aapka chatbot kisi bhi keyword par fire karta hai. Jo bhi message kisi specific keyword se match nahi karta, use aapka catch-all reply milta hai.
Tips
- Frequency Every Time par set karein agar aap ek sachcha "respond to everything" bot chahte hain. Lower frequencies tab better hain jab catch-all sirf ek occasional nudge ho.
- Catch-all ko helpful rakhein, dead end nahi. Ek menu, ek link, ya kisi person tak pahunchne ka rasta dein.
- Yeh kabhi aapke keyword bots ko override nahi karta. Yeh sirf un messages ko catch karta hai jo woh miss karte hain, isliye aap dono saath chala sakte hain.