Aapka Chatbot Purani Conversation Par Kyun Atak Jaata Hai (Aur Ise Kaise Fix Karein)

Agar aapka WhatsApp chatbot kisi purane, adhoore Input Flow par atak jaata hai, toh Input Flow Session Expiry Time set karein taaki abandoned sessions apne aap clear ho jaayein.

Updated 25 September 2026

Zara sochiye. Aap ek Input Flow set up karte hain customer ka naam, email, aur phone number collect karne ke liye, ek ek question karke. Customer pehle do answer karta hai, phir bina finish kiye chup ho jaata hai. Baad mein aap usse dobara message karte hain, lekin fresh start ke bajaye, aapka bot abhi bhi us purane, aadhe-adhoore flow ka wait kar raha hota hai. Uska agla reply us question ka answer maan liya jaata hai jo aapne kai din pehle pucha tha.

Agar aapka chatbot kabhi kisi pichli conversation par atka hua lage, ya kisi aisi cheez ke baare mein puchta rahe jise customer already chhod chuka hai, toh wajah almost hamesha yahi hoti hai. Iska fix ek hi setting hai: Input Flow Session Expiry Time.

Bot Atakta Kyun Hai

Jab koi customer Input Flow mein enter karta hai, WhatChimp ek session open karta hai aur yaad rakhta hai ki woh kaunse question ka wait kar raha hai. Iske baad customer jo bhi message bhejta hai, use current question ka answer maana jaata hai, jab tak flow finish nahi ho jaata.

Agar customer kabhi finish nahi karta, toh woh session apne aap close nahi hota. Default Input Flow Session Expiry Time 0 hota hai, jiska matlab hai session kabhi expire nahi hoga. Isliye agle baar jab koi message karta hai, bot abhi bhi us purane question par hi khada rehta hai, aur conversation jami hui mehsoos hoti hai.

Expiry time set karne se yeh solve ho jaata hai. Agar customer aapke chune gaye time ke andar flow complete nahi karta, toh session drop ho jaata hai, aur uska agla message clean shuru hota hai.

Input Flow Session Expiry Time Kaise Set Karein

  1. Left sidebar se Bot Manager open karein.
  2. Bots list mein, jis bot ko change karna hai us par click karein.
  3. Bot ke naam ke bagal mein settings (gear) icon par click karke uska Configuration open karein.

WhatChimp Bot Manager jisme bot selected hai aur Configuration kholne ke liye settings gear icon highlighted hai Bot ka Configuration settings gear icon se kholein

  1. Configuration mein, Shared Inbox tab open karein.
  2. Session Expiry Time section tak scroll karein.
  3. Input Flow Session Expiry Time (in minute) mein, enter karein ki ek flow expire hone se pehle kitne minute open reh sakta hai. Jaise, 30.
  4. Apne changes save karein.

Shared Inbox tab jisme Session Expiry Time ke neeche Input Flow Session Expiry Time field dikh raha hai Input Flow Session Expiry Time minutes mein set karein

Yaad rakhein: 0 value ka matlab hai session kabhi expire nahi hota, aur yahi cheez flow ko atka deti hai. Automatic expiry on karne ke liye 0 se bada koi bhi number enter karein.

Kaunsi Value Chunein

Aisi window chunein jo match kare ki ek real customer ko answer dene mein kitna time lagta hai:

  • Quick flows (naam, email, phone): 10 se 30 minutes aksar kaafi hote hain.
  • Lambe ya zyada soche-samjhe answers (booking details, support context): 60 minutes ya zyada.

Koi perfect number nahi hota. Agar customers aksar flow ke beech mein cut off ho jaate hain, toh ise badhayein. Agar purane sessions naye chats mein interfere karte rahein, toh ise kam karein.

Session Expire Hone Par Kya Hota Hai

  • Adhoora Input Flow band ho jaata hai, aur us session ke partly collect kiye gaye answers drop ho jaate hain.
  • Customer ka agla message ek bilkul naya message maana jaata hai, isliye aapke normal keywords, bot replies, aur triggers dobara kaam karte hain.
  • Session expire hone par customer ko kuch nahi bheja jaata. Yeh background mein chupchaap clear ho jaata hai.

Ek Related Setting: Chat With Human Session Expiry Time

Input Flow ke theek neeche aapko Chat With Human Session Expiry Time (in minute) dikhega. Yeh control karta hai ki ek conversation kitni der tak human agent ko handed off rehti hai, bot ke wapas lene se pehle. Yeh bhi same tarah kaam karta hai: 0 ka matlab kabhi expire nahi hota. Agar aapke live-chat handoffs aapki chahat se zyada der tak open rehte hain, toh ise set karein.

Tips

  • Khud test karein. Flow shuru karein, beech mein rok dein, expiry time ke baad wait karein, phir ek naya message bhejein aur confirm karein ki bot fresh shuru hota hai.
  • Window realistic rakhein. Bahut chhoti rakhi toh slow reply karne wale cut off ho jaayenge, bahut lambi rakhi toh stale sessions naye chats block karenge.
  • Yeh setting per bot hoti hai. Agar aap kai numbers chalate hain, toh har ek par set karein.

Next Steps

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