Webhook for WhatsApp Catalog

Get notified via webhook when customers submit orders, checkout, or update orders in your WhatsApp catalog

Updated 10 February 2026

WhatChimp's Catalog Manager lets you fire webhooks when customers interact with your WhatsApp product catalog. Get notified in real time when orders are submitted, checked out, or updated.

Step 1: Open Catalog Webhook Settings

Go to eCommerce Catalog → Catalog Manager. Find the Webhook button next to your catalog and click it.

Catalog Manager showing catalogs with Webhook button highlighted

Step 2: Add a Webhook

Click New to create a new webhook. Select the Event Type and enter your Webhook URL.

Catalog Webhook — select event type (Order Submitted, Order Checkout, Order Updated) and enter webhook URL

Event Type — Choose when the webhook should fire:

  • Order Submitted — When a customer submits an order through the catalog
  • Order Checkout — When a customer proceeds to checkout
  • Order Updated — When an existing order is modified

Webhook URL — The endpoint where WhatChimp sends the order data via HTTP POST.

Click Save to activate the webhook. You can add multiple webhooks for different event types.

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