Creating a WhatsApp Message Template

Step-by-step guide to creating WhatsApp message templates in WhatChimp

Updated 10 February 2026

WhatsApp message templates help businesses send messages to customers even after 24 hours. These templates are great for sending updates, confirmations, and reminders.

You can also create a carousel template in WhatChimp and send it via live chat, broadcasts, or bot flows. Learn how here.

Prerequisites

Before you start, make sure you have:

  • A WhatsApp Business Account connected to WhatChimp.
  • WhatsApp Cloud API access (if you plan to sync templates from WhatsApp Manager).
  • A clear idea of your message content, including any variables, buttons, or footers needed.

Once these are set up, you can follow the guide to create and use your message template in WhatChimp! 🚀

Video: https://www.youtube.com/watch?v=czd3S5cBHvY

Step 1: Go to the Bot Manager

  • Click Message Template

Step 2: Adding Variables (Optional)

  • Scroll down to Template Variable
  • Click Create → Enter a variable name → Click Save

Step 3: Creating the Template

  • Scroll up to Message Template Settings
  • Click Create and fill in the form:
  • Template Name → Give it a name
  • Message Body → Write your message (insert variables if needed)
  • Footer Text (Optional)
  • Quick Reply (Optional) → Select if needed
  • Button Text → Add button text if needed
  • Click Save

Step 4: Using the Message Template

Before using the template, check if its status is approved. Once approved, you can use it for:

  • Broadcasting
  • Live chat
  • Shopify & WooCommerce messages

Now you're ready to send messages efficiently with WhatChimp's message templates! 🚀

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