Mi Solicitud de Verificación Comercial de WhatsApp Fue Rechazada
Qué hacer si Meta rechaza tu verificación comercial
Updated 10 February 2026
If Meta rejected your business verification request, you're not alone — it's one of the most common issues businesses face when setting up WhatsApp Business API. The good news is you get up to 3 attempts to fix the issues and resubmit.
Revisar Why You Were Rejected
Go to your Security Center in Meta Business Settings and click Learn More next to the rejected verification. Meta will tell you the specific reason your request was denied.
Once you understand the issue, fix it and click Get Started to submit again.
Common Rejection Reasons
1. Wrong Type of Document
Meta only accepts specific types of business documents. This is the most common reason for rejection.
Accepted documents:
| Document | Notes |
|---|---|
| Certificate of Incorporation / Formation | Or equivalent in your country |
| Articles of Incorporation | |
| Business License or Permit | Must be currently valid |
| Business Tax Registration | VAT certificate, tax ID, or equivalent |
| Business Bank Account Statement | Must show business name and address |
| Utility Bill (in business name) | Electricity, water, phone, internet |
| Government-issued business ID | Country-specific registrations (e.g., Chamber of Commerce extract, trade register excerpt) |
| Business Credit Report |
Not accepted: Invoices or purchase orders, self-filled application forms, personal tax returns, personal bank statements, website printouts, flyers, letterheads, marketing materials, or screenshots.
2. Information Doesn't Match
The details on your documents must exactly match what you entered in your Meta Business Portfolio. Meta cross-checks these four things:
- Legal business name — Must be character-for-character identical (including "Ltd", "LLC", "GmbH", "S.A.", etc.)
- Physical address — Same format and spelling as on your document
- Phone number — A verifiable business phone number
- Website — Must be a working website that shows your legal business name and logo
Most common mistake: Using a shortened or informal business name. If your registration says "ABC Technologies Limited", don't enter "ABC Tech" — it will be rejected.
3. Documents Not in a Supported Language
Meta only accepts documents in these languages:
Arabic, Bengali, English, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese
If your documents are in a different language, get an official English translation with a certified stamp from a recognized translating agency. Submit both the original and the translation.
4. Documents Are Unreadable or Expired
Your documents must be:
- Clear and legible — No blurry photos, cropped edges, or low-resolution scans
- Complete — All pages visible, nothing cut off
- Current — Not expired. Utility bills should be recent (within 3-6 months)
- Unedited — No whiteout, no digital alterations
Tip: Scan your documents with a proper scanner or a document scanning app (like Adobe Scan or CamScanner). Phone camera photos taken at an angle are a common cause of rejection.
5. Meta Requested Additional Documents and You Missed It
Sometimes Meta asks for supplementary documents after your initial submission. These requests have a deadline — if you miss it, your application is automatically rejected.
Check your email (including spam folder) and the Direct Support tab in Meta Business Manager for any pending requests from Meta.
How to Resubmit
Go to Security Center in Meta Business Settings. Review the rejection reason carefully, then fix the specific issue (wrong document type, mismatched info, etc.). Click Get Started to submit a new request. Double-check every detail before hitting submit.
You have 3 total attempts. If all 3 are rejected, you'll need to contact Meta support directly to resolve the issue.
Revisarlist Before Resubmitting
✅ Business name on document matches Meta Business Portfolio exactly
✅ Address on document matches what you entered in Meta
✅ Document is one of the accepted types (not an invoice, personal statement, etc.)
✅ Document is in a supported language (or has certified English translation)
✅ Document is clear, complete, and not expired
✅ Website is live and shows your legal business name and logo
✅ You've checked for any additional document requests from Meta
Related Articles
How to Verify Your Meta Business Manager — Step-by-step verification guide
Business Manager, WhatsApp Accounts, and Phone Numbers Explained — Understanding the Meta hierarchy
How to Apply for the WhatsApp Green Tick — Next step after verification
Handy Links for WhatsApp Business API Settings — Quick access to Security Center and other Meta pages