Pourquoi Vos Messages Ne S'envoient Pas et Comment Le Résoudre

Updated 10 February 2026

If your messages aren't getting delivered, here's how you can check and fix the issue.

Video: https://www.youtube.com/watch?v=pEy7wDcsFYc

Steps to Check & Fix Message Issues

Check a Number That Didn't Receive the Message

Search for a phone number where your message wasn't delivered.

Go to WhatChimp Dashboard > Broadcasting

Open a Campaign Report from your recent campaigns

Find a phone number showing "Failed" status

Confirm the Number You're Sending From

Make sure you're sending from the correct phone number linked to your WhatChimp account.

Go to WhatChimp Dashboard > Live Chat

Find the number used to send messages

Search for the Failed Message

Once you have the recipient's phone number:

Search for it without the '+' sign.

Check Why the Message Failed

If your message wasn't delivered, you'll see a red tick next to it.

Hover over the red tick to see the reason for the failure.

Example: Error Code: 131042 (Message failed due to payment method issues).

Look Up the Error Code on Meta's Official Directory

Copy the error code from the message.

Visit Meta's official error code directory:Meta Error Codes

Press Ctrl + F, paste the error code, and find the detailed explanation.

This will help you understand the reason for the failure and take the necessary steps to resolve it. If you need further help, feel free to contact our support team!