Important Update on WhatsApp Business API Disruptions

A temporary issue on Meta's platform is intermittently affecting some WhatsApp Business API operations. Your data and templates are fully safe, Meta has acknowledged the issue in writing, and we are escalating it at the highest level for a fast, permanent fix.

Updated 13 July 2026


Over the last few days, some of you may have noticed that certain WhatsApp Business API operations are behaving inconsistently. We want to be completely open with you about what is happening, what is causing it, and what we are doing to fix it. Your trust matters more to us than anything, so here is the full picture.

We are escalating this at the highest level

The message above is a real reply from Meta's own support team. We are pushing this issue as hard as it can possibly be pushed.

In our escalations, we have laid out the complete impact of this disruption to Meta in detail, including the very real financial and operational cost to the businesses that depend on us, precisely so that they treat it with the urgency it deserves. We wanted you to see Meta's response in their own words, so you know exactly where things stand and how seriously this is being handled.

Meta has acknowledged the issue in writing, described the situation as unacceptable, and confirmed that it is now with their advanced enforcement and partner specialist teams who are working on a permanent fix. We are following up with them multiple times every single day, and we will not let this rest until it is fully and permanently resolved.

What you may be experiencing

You may occasionally see errors when you try to sync your account, connect a new number, or create and edit WhatsApp message templates. These operations can fail and then work again a little later, which is understandably confusing.

If you have seen this, you have not done anything wrong, and nothing is broken on your side.

What is actually causing this

This is a temporary issue on Meta's platform, not a WhatChimp system failure.

WhatChimp connects your business to WhatsApp through Meta's official WhatsApp Business API, as a Badged Meta Business Partner and verified Tech Provider. Meta is currently experiencing an issue with one of its automated systems that is intermittently affecting these specific API operations at the platform level. Because these operations run on Meta's systems, the disruption can briefly affect many businesses at the same time.

This is not caused by anything on your side, and it is not a problem with your account or your setup. Meta's own team has confirmed this to us in writing, described the situation as unacceptable, and escalated it to their advanced enforcement and partner specialist teams, who are working on a permanent fix so it cannot happen again.

Your data and your setup are completely safe

This is the most important part, so we want to say it plainly.

Everything you have built inside WhatChimp is fully intact and secure. Your contacts and subscribers, your chatbots and flows, your saved templates, your broadcasts, your campaign history, and all of your settings are stored safely in our system and have not been affected in any way. Nothing has been lost, exposed, or changed.

When Meta resolves this issue, every affected operation simply resumes exactly as it was. There is nothing to rebuild and nothing to restore.

What WhatChimp is doing right now

We are treating this as our highest priority.

• We are following up with Meta multiple times a day through our direct partner support channel and our partnership contacts at Meta.
• We have made the full impact on your businesses completely clear to Meta, so this receives the urgency it deserves.
• We have asked Meta to apply a permanent partner-level exception so their automated system stops affecting verified partners like us.
• We are documenting every occurrence and sharing it with Meta's specialist teams to speed up the fix.
• We are keeping our own infrastructure fully monitored so that the moment the issue is resolved, everything is ready to run normally.

What you need to do

Nothing. There is no action required from you, and no settings you need to change.

If an operation fails, you can simply try again a little later. We will keep you updated as the situation improves, and we will let you know clearly once it is fully resolved.

We will keep you informed

We know that trust is built in moments like this, by being honest rather than silent. We will continue to update you here as we have news, and our support team is available for any questions or concerns at any time.

Thank you for your patience and for trusting WhatChimp with your business. We do not take that lightly, and we are working hard behind the scenes to make this right as quickly as possible.

The WhatChimp Team