What if the Facebook “Start Verification” Button is Greyed Out or Not Visible?

Guide: What if the Facebook “Start Verification” Button is Greyed Out or Not Visible?

Updated 10 February 2026

If you haven't fully completed your Business Information in Facebook Business Manager, you may encounter one of these issues:

The "Start Verification" button is greyed out and unclickable.

The button is missing entirely.

This is a common issue and can be fixed by completing your Business Information. Follow the steps below to enable the "Start Verification" button:

How to Enable the "Start Verification" Button?

Open Facebook Business Security Center

Visit Facebook Business Security Center.

If the "Start Verification" button isn't visible, proceed with the following steps.

Attach a Facebook Page to Your Business Manager

  • Navigate to Business Settings > Pages.
  • Add your business's Facebook Page. Ensure you are an admin; otherwise, you won't be able to apply for verification.

Go to Apps and Add an App

  • Open Business Settings > Apps and click Add.
  • If the "Create a new App ID" button is locked, hover over it and click Confirm Account.

Confirm Your Account

  • Click Continue and check the "I agree" box.
  • Enter your business email (for communication with Facebook).
  • Select Owner & Founder (if applicable) and complete registration.

Create an App

  • After confirming, click Create App.

Choose App Type

  • Select Business (recommended) and click Next.

Add Business Display Name

  • Enter your Business Display Name (this is for the app, not your final business name).
  • Add your email and click Create App.
  • Confirm your Facebook password if prompted.

Your App is Created – Refresh Security Center

  • If the "Start Verification" button is still missing, continue below.

Go to App Review

  • Navigate to App Review > Permissions and Features.

Request Advanced Access

  • Search for Live Video API and request advanced access.

Continue the Request

  • Click Continue Request and review app settings.

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Fill Out Business Information

  • Provide a Privacy Policy URL (your website URL).
  • Select Business and Pages as the app category.
  • Save and submit.

Configure Basic Settings

  • Go to Settings > Basic.

  • Add an App Icon (512×512 to 1024×1024 pixels).

  • Select Website as the platform and enter your website URL.

Submit for Review

  • Under App Review, click Requests.

  • Edit the request and click Provide Verification Details.

  • Add a one-line business description and a short (10-second) video.
  • Click Submit for Review and confirm with your Facebook password.

Check Back in Business Security Center

  • The "Start Verification" button should now be visible and clickable.

FAQs

Is Facebook Business Manager Verification necessary?

You can use WhatsApp Business API without verification, but with limited features. Verification is recommended for full access. The process usually takes 2-7 days.

More in FAQs and Troubleshooting