Enviar Notificações de Pedidos do Shopify para WhatsApp via Webhook Workflow

Guia: Enviar Notificações de Pedidos do Shopify para WhatsApp via Webhook Workflow

Updated 7 February 2026

This guide will help you integrate Shopify order notifications with WhatsApp using WhatChimp's Webhook Workflow. When a customer places an order, they will receive a WhatsApp notification with order details.

Create a WhatsApp Message Template in WhatChimp

  • Log in to WhatChimp and go to Bot Manager.
  • Click on Message Template.
  • Use three variables in the template:
  • ProductList
  • TotalPrice
  • EstimatedDeliveryDate
  • Save the template

📌 **Read the blog for detailed steps on creating a message template: How to Create a Message Template for WhatsApp in WhatChimp**

Set Up a Webhook Workflow

  • Go to Webhook Workflow in WhatChimp.
  • Click Create Workflow.
  • Provide a name for the workflow.
  • Select the WhatsApp account from which the message will be sent.
  • Choose the message template you created earlier.
  • Click Create Workflow to generate a Webhook URL.
  • Copy the Webhook URL to use in your Shopify settings

Integrate Webhook with Shopify

  • Log in to your Shopify Admin Dashboard.
  • Go to Settings → Notifications.
  • In the Webhook Section, click Create Webhook.

  • Fill out the webhook form:
  • Event: Select Order Creation.
  • Format: Keep as JSON.
  • URL: Paste the Webhook URL from WhatChimp.
  • Click Save.

Configure Webhook Response Mapping

  • Go back to WhatChimp → Webhook Workflow.
  • Click Capture Webhook Response.

  • In Shopify, click Send Test Notification.
  • Wait for the Webhook Response to appear in WhatChimp.
  • Map the response fields:
  • Phone Number → shipping_address > phone number
  • Total Price → total_price
  • Product List → line_items
  • Estimated Delivery Date → created_at

  • Click Save Workflow.

Test & Verify the Setup

  • Place a test order in Shopify.

  • Go to WhatChimp Reports and check the order status:
  • Initially, the status will be Pending.
  • After processing, it will change to Completed.

  • Check your WhatsApp account—you should receive the order notification.

FAQs

What happens if the Webhook doesn't capture the response?

  • Ensure the Webhook URL is correctly added to Shopify.
  • Click Send Test Notification again in Shopify.
  • Refresh WhatChimp Webhook Workflow and check for responses.

Can I modify the WhatsApp message template?

  • Yes, you can edit the message content and variables in WhatChimp.

What if the notification isn't sent to WhatsApp?

  • Confirm that the WhatsApp account is linked to WhatChimp.
  • Check if the Webhook Workflow is active.

Can I add other Shopify events like Order Fulfillment?

  • Yes! You can create additional webhooks for different events.

Do I need a paid WhatsApp API for this?

  • Yes, WhatChimp requires a WhatsApp Business API to send messages.

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